• Complimentary shipping, gifted✦
  • Arrives in 5–7 days, beautifully wrapped✦
  • Small batch. Made to be kept.✦
  • Lifestyle & Wellness.✦
  • Classic pieces. Timeless stays.✦
  • 30 days to change your mind✦

Customer care

Talk to us.

Sizing, shipping, returns or simply saying hello — send us a note and a real person answers within 24 hours on weekdays.

Prefer email?

hello@shopbalu.com

Mon–Fri, 9:00–17:00 CET

Free shipping, gifted — Complimentary on every order, across Benelux, France & Germany.
Delivery in 5–7 days — Tracked, carbon-light and beautifully wrapped.
30-day returns — Changed your mind? Send it back, no questions asked.

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