Legal
Shipping & delivery
Where we ship, what it costs and how long it takes.
Last updated: 27 August 2026
Countries
We currently ship to Luxembourg, Belgium, the Netherlands, France and Germany. Other countries on request — just write to us.
Costs
Shipping is gifted for free on every order within the Benelux, France and Germany. The exact amount is shown before you confirm the order.
Times
Dispatch within 1–2 working days, delivery normally in 5–7 working days. You receive a tracking link by email as soon as your parcel leaves us.
Packaging
Everything is wrapped by hand in recyclable materials, without plastic where we can avoid it.
Problems with a delivery
Parcel late, damaged or lost? Write to hello@shopbalu.com with your order number and we will sort it out.